Free Worldwide shipping for purchase over $69.00.

Refund policy

Items purchased from www.loominate-designs.com are eligible for a full refund or exchange if returned within 15 days of purchase.

Items that have been discounted & marked (FINAL SALE) are not eligible for refund, exchange, or store credit.

Returns postmarked within 15 days from purchase will be eligible for a refund back to the original form of payment.

Returns postmarked after 15 days will not be accepted.

Please note that shipping charges are non-refundable.

All returns MUST meet the following criteria:

  • Unworn
  • Unwashed
  • All tags must be attached
  • All accessories must be included (i.e., belts, etc.)
  • No perfume or other scents
  • No human or animal hair
  • No rips or tears
  • No other signs of being worn
  • All original packaging and hangars must be included
  • No COD (Cash/Check on Delivery) packages will be accepted

Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. We reserve the right to deem the quality of a return for acceptance for final say.

All Merchandise must be returned to:

Loominate Textiles Limited

Unit 6, 9/F, Tower B,

55 Hoi Yuen Road, Kwun Tong

Kowloon, Hong Kong

 

To initiate a Return, please visit the Returns Request Page.

We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange.

You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will generally be processed within 10 business days.

A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

INTERNATIONAL RETURNS
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
We cannot process exchanges for International orders.

REFUSALS
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Loominate Textiles Limited and the customer will be credited for the product cost and tax, minus shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.

International: The customer is responsible for all duties and/or taxes. If you refuse an item and we are charged a duty and/or tax, that duty and/or tax amount will be deducted from your order total before we credit your account.